Max. Occupancy in Each Room
3
Terms and Conditions
1. A claim can only be submitted via the online Best Rate Guarantee Claim Form on the hotel website. To submit a claim, fill out the required fields, check the box to agree to the Terms & Conditions, and click the submit button. We shall endeavour to have the claim verification completed within two (2) business days of receiving the claim. 2. Limitation for submission of a claim: A claim must be duly submitted through the claim form not later than 24 hours of making the initial reservation through the website and at least 48 hours before the scheduled arrival. The Best Rate Guarantee shall not be applicable to any reservation made within 48 hours of arrival. The initial reservation means the original reservation made on our website and does not include modified or cancelled reservations. 3. We shall have the discretion to deny any claim where the difference between the rates is less than one percent (1%). 4. Eligibility and validity: Only a reservation made on the website shall be eligible for the Best Rate Guarantee. The Best Rate Guarantee shall be valid against the price of such reservation. 5. We reserve the right in our sole discretion to determine the validity of any claim and whether it meets the Terms & Conditions.